About

Work Experience

• Special Operations, Eventide Inc.

  Mar, 2020 - Present

  Enterprise-wide technical leader responsible for cloud infrastructure, CI/CD architecture, endpoint engineering, compliance automation, platform reliability, and developer infrastructure across multiple business divisions operating within regulated environments.

  • Architect and owner of the enterprise cloud, infrastructure, and development platform stack across multiple divisions.

  • Maintained annual internal infrastructure availability exceeding 99.95% across enterprise systems and cloud services.

  • Completed a full enterprise infrastructure migration to a modernized network and security architecture in under two months with minimal operational downtime, including new ISP connectivity, VPN infrastructure, internal segmentation, hardware platforms, and security systems.

  • Migrated Atlassian Server infrastructure to a hybrid Atlassian Cloud and Atlassian Data Center architecture following extensive testing and planning, completing production cutover during a single weekend maintenance window.

  • Reduced Amazon Web Services (AWS) operating costs by 56% through infrastructure analysis, architecture redesign, and cloud optimization.

  • Architected and standardized enterprise CI/CD workflows utilizing Jenkins, Bitbucket, Git, Docker, Kubernetes, and automation tooling across multiple product lines and development teams.

  • Served as highest escalation point for AWS, Jenkins, Jira, Confluence, and Bitbucket platforms.

  • Implemented and maintained secure endpoint management and compliance frameworks using Microsoft Intune, VMware Workspace ONE, Windows Autopilot, Ansible, and Tenable.

  • Designed and implemented security and hardening baselines to support DFARS, NIST 800-171, and CMMC compliance initiatives.

  • Developed internal PKI infrastructure supporting enterprise authentication, certificate lifecycle management, and secure manufacturing workflows.

  • Architected internal artifact and package management infrastructure including APT, PyPI, NPM, and Docker repositories to improve software supply chain reliability and build reproducibility.

  • Mentored engineers and technical staff across IT, QA, and software engineering teams while influencing enterprise architecture standards and operational best practices.

  • Participated in enterprise change management and cybersecurity incident response processes while guiding technology policy and audit readiness initiatives.

  • Created and maintained infrastructure automation, API integrations, internal tooling, and operational systems using Python, PHP, Bash, and PowerShell.

• Customer Solutions Engineer, Eventide Communications LLC

  Jan, 2022 - Present

  Provides advanced engineering escalation, systems integration guidance, and platform architecture support for mission-critical public safety communications recording systems.

  • Designed and implemented a secure patching and update framework for a custom Debian-based Linux operating system supporting mission-critical recording infrastructure.

  • Collaborated with public safety integration partners including IBM, Motorola, Boeing, and Airbus to support complex interoperability and systems integration requirements.

  • Provided engineering guidance and root-cause analysis for complex escalations involving SIP, VoIP, virtualization, Linux systems, and cloud-connected services.

  • Developed deployment tooling, automation workflows, and internal engineering utilities to improve supportability and operational consistency.

  • Contributed to enterprise-wide infrastructure modernization, compliance, and development platform initiatives across the organization.

• IT Director, Eventide Inc.

  Sep, 2017 - Dec, 20214 years 3 months

  Led enterprise infrastructure modernization and security compliance initiatives supporting Department of Defense contractor requirements, cloud transformation, endpoint engineering, and enterprise IT operations.

  • Architected and led a full enterprise IT infrastructure redesign supporting continued eligibility for $10M+ in annual Department of Defense contracts.

  • Directed enterprise-wide compliance and security initiatives aligned with DFARS, NIST 800-171, and evolving CMMC requirements.

  • Implemented enterprise endpoint lifecycle management platforms including VMware Workspace ONE, Microsoft Intune, Windows Autopilot, and Chromebook Enterprise.

  • Managed enterprise infrastructure supporting dozens of departments, executive leadership, engineering teams, and multi-site operations.

  • Developed and enforced organization-wide IT policies, operational procedures, hardening standards, and disaster recovery processes.

  • Designed and deployed CAC/PIV authentication infrastructure supporting FIPS 140-2 compliant identity and access management.

  • Implemented virtualization, VDI, cloud, and hybrid infrastructure solutions utilizing VMware, AWS, Docker, and Linux-based systems.

  • Reduced internet provider costs by 30% while increasing bandwidth by over 560% through contract negotiation and redundant carrier redesign.

  • Led vendor management and technical evaluation processes across the enterprise technology portfolio.

  • Managed cybersecurity investigations, incident response coordination, and audit preparation activities.

• Technical Engineer, Eventide Communications LLC

  Jan, 2016 - Sep, 20171 year 7 months

  Provided advanced engineering support, software tooling development, and systems integration guidance for mission-critical communications recording platforms.

  • Promoted from technical support into engineering responsibilities within weeks of hire.

  • Developed internal tooling, browser extensions, and Electron/nw.js-based applications supporting secure media playback and export workflows.

  • Created deployment tooling and unified installation frameworks for enterprise client applications.

  • Developed customer-facing architecture and diagram generation tools that improved sales engineering efficiency and solution planning.

  • Produced technical documentation for new products, workflows, and support processes.

  • Supported enterprise Linux, Windows, virtualization, and VoIP deployments across public safety and enterprise environments.

• Solutions Engineer, Carolina Recording Systems

  Dec, 2012 - Jan, 20163 years

  Designed and supported mission-critical communications recording solutions for public safety agencies and enterprise contact centers throughout the southeastern United States.

  • Promoted from Applications Engineer to Solutions Engineer within the first month of employment.

  • Supported and delivered large-scale communications recording deployments across hundreds of customer environments and locations.

  • Served as project manager and senior escalation resource for multiple six-figure enterprise deployments.

  • Performed infrastructure assessments, customer training, systems integration, and operational consulting for government and enterprise customers.

  • Implemented secure cloud-based disaster recovery and backup solutions for mission-critical customer systems.

  • Conducted regression testing and technical validation of manufacturer software and hardware releases.

• Systems Administrator, Carolina Coach & Marine

  Jun, 2011 - Dec, 20121 year 5 months

  Sole technical administrator responsible for enterprise infrastructure, systems modernization, virtualization, networking, and operational IT support for a $50M annual dealership operation.

  • Led modernization of Windows desktop and server infrastructure from legacy operating systems to Windows 7 and Windows Server 2008 R2.

  • Implemented virtualization and remote access technologies using VMware, thin clients, and Remote Desktop Services.

  • Reduced ISP costs by 50% while significantly increasing bandwidth through migration from T1 connectivity to fiber infrastructure.

  • Implemented VoIP telephony infrastructure reducing communications costs by 35%.

  • Designed and deployed disaster recovery, VPN, wireless, storage, and network modernization initiatives.

  • Implemented security controls and remediation efforts supporting PCI and Trustwave compliance requirements.

  • Automated operational workflows to reduce labor overhead and improve reliability.

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