About

Work Experience

• Special Operations,  Eventide

  Mar, 2020 - Present

  Interfacing with all departments and divisions of the organization, I resolve issues that are unable to be addressed by other employees/consultants.

  • Reduced Amazon Web Services (AWS) cost 56% by analyzing usage and rearchitecting deployment stacks.

  • Created a PKI framework to prevent intellectual property theft by outsourced manufacturing partners.

  • Reduced build time and flexibility by converting build environments from physical servers to multi-arch Docker containers on premise and in the cloud.

  • Implemented unified physical access control systems across across multiple locations for secured personnel and visitor entry.

  • Created a multi platform on-premise chat infrastructure to facilitate communication across the organization and satisfy US Gov compliance.

  • Created a streamlined documentation framework for all of our products and services.

  • Created internal mirrors and private repositories for APT (Debian/Ubuntu), PyPI (Python), NPM (node.js), and Docker

• Customer Solutions Engineer,  Eventide (Communications Division)

  Jan, 2022 - Present

  Provides a bridge between Technical Support and Software Engineering departments by determining new feature feasibility and defect resolutions.

  • Created defect patching system for the custom Debian linux based operating system used in our mission critical product.

  • Interfacing with and providing solutions to integration partners creating interfaces to our platform for mission critical public safety systems. e.g. IBM, Motorola, Boeing, AirBus, etc.

• IT Director,  Eventide

  Sep, 2017 - Dec, 2021 4 years 3 months

  Relocated to New Jersey headquarters to oversee the implementation and compliance of the US Department of Defense's contractor requirements before the deadline (NIST 800-171, now known as the Cybersecurity Maturity Model Certification, CMMC).

  • Designed and implemented a full rearchitecture of the entire organization's Information Technology infrastructure to retain $10M+ in annual US DoD contracts.

  • Created and enforced organization wide information technology policies and procedures.

  • Created internal Common Access Card (CAC) and Personal Identity Verification (PIV) infrastructure for FIPS 140-2 compliant authentication.

  • Created infrastructure and disaster recovery documentation that provides an automated snapshot of a point in time.

  • Reduced internet provider costs 30% while increasing bandwidth 560% by renegotiating contracts and creating redundant fiber paths.

• Technical Engineer,  Eventide (Communications Division)

  Jan, 2016 - Sep, 2017 1 year 7 months

  Initially hired to provide support services to certified dealers who sold and maintained our mission critical communications logging appliance.

  • Promoted from the support department to an Engineer in the first few weeks of hire.

  • Created documentation for new products and features.

  • Created a browser extension to facilitate easier media exports from the browser based playback client.

  • Created a nw.js/electron based application to eliminate the need for multiple client application code bases, and to facilitate player portability to secured systems without network access.

  • Created an installer for all client installation packages to maintain unified styling and branding guidelines.

  • Reduced sales quoting time and increased architecture understanding by creating a web-based diagram generator.

• Solutions Engineer,  Carolina Recording Systems

  Dec, 2012 - Jan, 2016 3 years

  Created solutions for public safety and contact call center's mission critical communications logging recording requirements.

  • Promoted from an Applications Engineer to a Solutions Engineer in the first month of hire.

  • Selling $2M+ in 2014, I provided product sales demonstrations and customer training.

  • Oversaw operation of regional service technicians for optimal customer satisfaction.

  • Evaluated communications recording requirements for Public Safety Agencies and Corporate Call Centers.

  • Performed regression testing on manufacture supplied updates.

  • Employee Training

  • Website Development

  • Conference/Expo planning and networking

  • Service Technician for West-Southeast US, 28 Government/Corporate Accounts

  • Project Manager and L3 support on 6 $200k+ installations

  • Implemented encrypted cloud backup for mission critical disaster recovery.

• Systems Administrator,  Carolina Coach & Marine

  Jun, 2011 - Dec, 2012 1 year 5 months

  Sole person responsible for all technology at a $50M per year RV and boat dealership.

  • Oversaw day to day operations of IT infrastructure

  • Upgraded system from Windows XP and Windows Server 2000 to Windows 7 and Windows Server 2008R2.

  • Implemented the use of Remote Desktop Services for mobility and management

  • Implemented virtualization using ThinClients, VMWare, and RDS.

  • Reduced internet service provider costs 50% and increased bandwidth by converting T1 service to symmetrical fiber

  • Reduced telephony cost 35% by converting analog telephone system to a digital VOIP PBX

  • Upgraded 10/100 Cat5 network to Cat6 10/100/1000 to handle higher demands.

  • Implemented IT Helpdesk ticketing system.

  • Created and implemented IT disaster recovery plan

  • Closed all security gaps to comply with PCI and Trustwave

  • Implemented IPSec VPN for remote access to internal applications.

  • Converted critical servers from RAID 0 and single disks to RAID 5 for reliability.

  • Implemented fiber NAS to reduce server load caused by high access SMB shares

  • Deployed 802.11n WiFi to cover entire campus for mobility of laptops and iPads.

  • Automated numerous processes to reduce required labor and human errors.

• General Manger, Muskelley Enterprises Inc. dba Moxicopy.com

  Mar, 2009 - Jun, 2011 2 years 3 months

  Oversaw day to day operations for the #1 (at the time) online quick print shop.

  • Interviewed, hired, and provided training to new team members.

  • Product development and innovation

  • Created an Asterisk based telephone system supporting touch tone order status information.

  • Deployed Windows based Cluster Computing System to increase render processing power.

  • Created a biometric access control system for IT and general security.

  • IT infrastructure design, deployment, and maintenance.

  • Website (PHP) and database (MySQL) management

  • Search Engine Optimization

  • Large Equipment Purchasing (Production, Finishing, and PrePress)

  • International purchasing of wholesale consumables

Skills

Certificates

Interests